Portal: Business World
Headline: Power Shift: The Age of Customer Experience
Date: 22 December 2015
We are witnessing an explosion of ideas and products. The decade is witnessing metamorphosing change and the biggest challenge faced by leaders, organisations is to stay competitive and survive amid constant turbulence and disruption.
"World today not only feels different but is different"
The usual and traditional ways of doing things is thwarted by changes in economy, eco-system and market where innovation, information has undergone unprecedented transformation. The product life cycles are shrinking and there is an inflow of newer technology, products, processes and above all users for newer solutions.