INDIAN CUSTOMER SATISFACTION INDEX (ICSI)
ICSI has been launched in India, for measuring and benchmarking organisations in India on customer satisfaction, within & across sectors
Hexagon Consulting has introduced the customer satisfaction measurement & diagnostics in collaboration and partnership with the globally respected American Customer Satisfaction Index (ACSI), using the ACSI customer satisfaction measurement and diagnostics methodology.
- This unique measurement framework enables organisations and companies in India to benchmark all aspects of customer experience with industry peers and eventually with best in class companies in other industries(the measures, benchmarks and diagnostics, will help them improve on end customer satisfaction).
Consumers also benefit by getting an objective & independent end customer satisfaction based measure to benchmark organisations & companies.
Indian customer satisfaction measurement index(ICSI) objectively benchmarks organisations, using a science-based, proprietary methodology of American Customer Satisfaction Index ( ACSI), across broad swath(manufacturing and services) of Indian economy, covering both private and public sector organisations.
ICSI has started with the Indian banking sector and over time we plan to cover more industries/sectors.
Below and on other tabs in this website, there is more detail about this unique new measure of organisations,for India
In the News:
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Economic Times:Foreign banks fare better in customer satisfaction
Hindu Business Line: Measure what you want to improve
Business World: The Age of Customer Experience
Your Story: Coverage on E- commerce Industry
Business World: Benchmarking-The need of the hour
Zee Business: Ease of doing business in India