Bawa Grover, Managing Partner of Hexagon Consulting is a well-qualified professional (mechanical engineer and an MBA from XLRI, Jamshedpur) who is an industry veteran with over 30 years rich operations and business management experience with reputed MNC organizations like Citigroup, ICICI and TCS. while working earlier with TCS as EVP and Chief Operating Officer of Customer Interaction Management BPO operations and practice, he has had extensive experience globally of managing large scale successful customer contact operations in India, Philippines, Mexico, US and Europe, etc, across multiple sites and multiple clients.
Forrest V. Morgeson III, Ph.D
Dr.Forrest Morgeson (M.A., Ph.D, Political Science from University of Pittsburgh)is the Director of Research at American Customer Satisfaction Index with a rich and versatile experience of more than two decades . He is an acclaimed academician and a seasoned professional who is responsible for managing all academic research and statistical analysis for the American Customer Satisfaction Index. He has also authored a book on citizen satisfaction "Citizen Satisfaction: Improving Government Performance, Efficiency and Citizen Trust" and authored, co-authored several research papers/ publications. He is associated and has worked for more than two decades in customer satisfaction.