Is an awesome Customer Experience your organization delivers to customers, is to differentiate and compete.If your focus is just product & sales, you need to think again!
Research proves that Customer Satisfaction measurement is the lead indicator of Customer retention and Customer loyalty towards an organisation. Customer Satisfaction measured through Customer Satisfaction Index benchmarks organisations within and across sectors on end Customer, User, Citizen Satisfaction.
Measuring & benchmarking organization’s in India on what matters - end customer satisfaction. India customer satisfaction (ICSI) is being launched in India by hexagon consulting in collaboration & partnership with American customer satisfaction index (ACSI). Goal is to benefit organizations & consumers in India. The big initiates a dialogue on this subject so important for India, private, public and government sector organizations, besides consumers of course.